Graphical glitches in beta and GM macOS High Sierra 10.13

[ultiferrago]

Had successfully running on Sierra, updated to High Sierra beta and screen saver no longer works. Will load up but images appears distorted. You can tell movement is occurring in the background, but the image itself does not correctly display. Attempted to uninstall and reinstall to no avail. Checked the logs and do not see any errors that have to do with the screen saver

I attempted taking a screenshot of the distortion so that you could see what I mean and the screen shot actually shows the correct image.

The image is displayed correctly very briefly prior to the image being distorted. It appears that when the image starts moving is when the distortion occurs.

Disabling automatic graphic switching prevents the issue from occurring. This was not the case prior to High Sierra.

[affrae]

I just want to add 👍 to @ultiferrago's 👆 comment.

To me it looks like the frames are playing out of order - or the video is being rendered twice?

👾 💜

[alistairmcmillan]

Duplicate of #365 .

They are rewriting the window manager to use Metal 2, so graphical glitches are to be expected while this work is ongoing. But please please please report these issues to Apple using the Feedback app.

[quantumgolem]

I was having problems with the videos playing weirdly too!

[affrae]

Thanks, @alistairmcmillan!!

👾 💜

[fgladu]

I have witnessed the problem on a 16:10 display (MacBook Air MID 2013) but not on a 16:9 display (Mac Mini MID 2011 attached to a HD TV). Both running 10.13 GM. Hope it helps narrow it down.

[mhyatt18]

It is working on High Sierra (GM) for me on my iMac Retina and on a 2015 MacBook Pro. It is not working on a brand new MacBook Pro with Touch Bar.

[jbozanowski]

On my MacBook Pro (13-inch, Late 2016, Two Thunderbolt 3 ports) - the non-touchbar version - it generally works, but right at the start of the screensaver it appears to start frozen for a split second, then flicker as if it would try to rescale, then start playing normally (at what I believe is the correct aspect ratio). For what it's worth this is tested on internal screen only, running the new default resolution of what looks like 1440x900. Running the GM - 10.13 Beta (17A360a).

[alistairmcmillan]

@sn0wyfall @affrae @fgladu @mhyatt18 @jbozanowski I hope you're all using the Feedback app to report this to Apple. Not sure if there is much that John can do about glitches that Apple have introduced into their own drivers or frameworks.

[affrae]

Hi @alistairmcmillan I sure have. I can also report that with the GM of High Sierra the problem appears to have disappeared for me.

However that should not also preclude reporting here as sometimes software can break across upgrades. The number of apps updated shortly after a new OS release that list changes as "Now compatible with New Version of OS" or "Fix Issues with New Version of OS" are testament to that.

By notifying here as well as with Apple, the best chance exists for the right person to identify the issue. I did not assume the problem was with Aerial, or with Apple. I just reported on both fronts.

👾 💜

[garrisoncarter]

I can confirm I have the same issue on my 2017 15in Touchbar MBP with the High Sierra GM only when running integrated graphics. Switching to discrete graphics works, and is my current work around.

[mhyatt18]

What do you mean by “discrete graphics”?

…

On Sep 24, 2017, at 10:10 PM, garrisoncarter ***@***.***> wrote: I can confirm I have the same issue on my 2017 15in Touchbar MBP with the High Sierra GM only when running integrated graphics. Switching to discrete graphics works, and is my current work around. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#377 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AeqNPUeBjHLVCO80O4WFZ4xXA8jmdOkLks5slxmggaJpZM4PSjmM>.

[mayhew1955]

I can confirm that using discrete graphics works as a workaround on my 2017 15in Touchbar MBP.
By discrete graphics we mean the Radeon Pro chipset. The MBP switches automatically to the Intel HD Graphics chipset to save power and only turns on the Radeon Pro when it detects that it's needed.

You can force the MBP to use the Radeon Pro chipset in the Energy Saver panel in Settings.

[aamck]

Getting this issue as well on my mid 2015 15" mbp using integrated graphics - discrete chip works fine.

[curtisko]

I have a 2017 MBP 13" w/o discreet graphics and I am encountering this issue

[tjkohli]

Never used High Sierra beta, just updated to High Sierra public release on a 15" MacBook Pro 2017 and this screensaver doesn't work. Whenever it's triggered, it gives the same glitchy effect you see when you have GPU issues.

[AmisadaiGlez]

I have the same problem when I'm playing Final Fantasy XIV or War Thunder in my MacBook Pro 13" 2016 without Touch Bar at the release version of macOS High Sierra.

[vuklau]

Also having flickering issues on my MacBook Pro 15" Mid2015 model after updating to HS

[christopher-wong]

I'm having the issue with MacBook Pro 15" Touch Bar 2017 - talked to Apple support and they don't seem to have a real solution yet. Turing off Automatic Graphics Switching does make the issue appear less often though.

[thisisjohnny]

Adding my stats here to potentially help debugging. I am having this flickering issue on my MacBook Pro (Retina, 13-inch, Early 2015)
Processor 3.1 GHz Intel Core i7
Memory 16 GB 1867 MHz DDR3
Graphics Intel Iris Graphics 6100 1536 MB

[creativitydifferent]

adding my specs and some more context...
I have a MacBook Pro w/Touchbar (13-inch, 2017)
when connected to a Samsung 23.5-inch monitor, the Aerial videos work fine (on both screens)
but without the external monitor connected, the video is distorted as described above.
This started happening after upgrading to High Sierra.

[newtonuk]

Just noticed that when I received a notification about a received email, the screensaver started playing correctly, but as soon as the notification faded it distorted again.

[drewwilliams]

This has resolved for me with 10.13.4 on a MacBook Pro Touch Bar (15-inch, 2017).

[ghost]

This has resolved for me with 10.13.4 on a MacBook Pro (13-inch, Early 2015).

[mayhew1955]

I can also confirm that the clock workaround is no longer needed for my setup with 10.13.4:
MacBook Pro (15-inch, 2017, 2.9 GHz, Intel HD Graphics 630)

[AsydRayn]

@gwynnebaer I have the same setup as you and it's still not fixed for me when I untick clock. @newtonuk, your experience is exactly the same as mine...clock unticked, I get screen scramble until a notification arrives. Once the notification disappears, it's back to the garbled screen again.

[owellsjr]

While macOS 10.13.4 may have resolved this issue for those of you using a MacBook Pro it is definitely still crashing on my new 2017 MacBook. Interestingly enough, it was never an issue on my 2015 MacBook that was running the screen saver on the same version of macOS. I'm not sure if the problem is with the screensaver or with macOS but I've submitted detailed feedback to Apple just in case it's on their end. In the meantime I still have to use the "Show with clock" option to get it to work.

[owellsjr]

This issue was resolved for my 2017 MacBook in the macOS 10.13.5 public beta. I no longer have to use the "Show with clock" option to get the screen saver to work.

UPDATE: Apparently I spoke too soon. This seems to be resolved when my MacBook is hooked up to an external monitor. Still crashing otherwise.

[gsbernstein]

Still a problem for me with 10.13.4 when "show with clock" is off or integrated graphics is on. I'm getting the version with a cropped, zoomed in central video and a second zoomed-out copy playing behind it, visible above and below.

[atdr]

I'm getting a horizontally-stretched version of the video flickering across the screen whilst the brightness of the monitor changes—at all other times it's back to normal in 10.13.4.

Another rubbish video. Auto-brightness response triggered with a torch.

[El-Capitan]

OSX 10.13.4, 15" 2017 MBP (w/touch bar)
Issue resolves by disabling graphics switching in energy saver settings.
Issue appears to be with integrated graphics solution (drivers?! what is this, a PC?), but not with the discrete graphics chip on systems w/touch bar.
I do not have this issue (same OS version) on my other MBP (13" 2015) or Air (2015).

[DominikHoffmann]

I have a 2017 15-in MacBook Pro. I see the same scrambled images and have now twice seen spontaneous reboots, which I attribute to Aerial.

[controversial]

Fixed in Mojave Developer Beta 6 for me

[AsydRayn]

Works for me in this iteration, even without the clock, on a 2017 13" MB Pro w/Touchpad that doesn't have an "automatic graphics switching" option.

[ghost]

Fixed in macOS Mojave 10.14 Beta (18A353d)

[glouel]

So this is the same as #487, I'll close this one and keep the other one open.

Afaik Mojave fixes those issues, and our version 1.4 may fix the issue with 10.13 with the new show description option.