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Not Working with MacOS 10.13.6 #487

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fahadsgalaxy opened this issue Aug 23, 2018 · 41 comments
Closed

Not Working with MacOS 10.13.6 #487

fahadsgalaxy opened this issue Aug 23, 2018 · 41 comments

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@fahadsgalaxy
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Just installed the app and it says "cannot use with this version of MacOS"

Any update coming ?

@alistairmcmillan
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alistairmcmillan commented Aug 23, 2018

It's a bug in macOS. It works fine in 10.13.6.

  • Select Aerial
  • Close System Preferences
  • Reopen System Preferences

Does the preview work now?

@crts-failure
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the preview works but in normal mode, the screensaver crashes after a few minutes. hope a fix is in the pipeline soon. love this screensaver..

@pangao1990
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一样的问题,同求答案

@carter3d
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carter3d commented Sep 7, 2018

Same problem. crashes after a few seconds on 10.13.6

@alistairmcmillan
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@crts-failure @carter3d What do you mean when you say it crashes? Do you get an error message?

@crts-failure
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No error codes, the video freezes- which isn’t ideal considering it’s a screensaver.

I initially had problems with how the video was being displayed, as in some sort of rendering or graphics issue (the video was pixelated and enlarged) but turning on the clock fixed this. Only to later discover it hangs after some time.

@alistairmcmillan
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@crts-failure Thanks. So are you running the latest version? Do you have the videos cached? Are you behind a corporate firewall or anything like that?

@carter3d
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When it crashes, my screen looks like the attached image. But, after further testing, this only seems to occur when using the default resolution on my 13-inch, 2017 MacBook Pro and the built-in display. When I connect to my Thunderbolt display (via a dock) at 2560x1440 resolution, the screen save runs fine.
img_0427

@carter3d
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As for the other questions, I removed the previous version and installed the latest from Git on Saturday. Not sure if videos are cached or not (how do I check?), and not behind a firewall that I know of. Like I said, it seems to work fine on the same system when using a different display.

@alistairmcmillan
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@carter3d If you tick the "Show with clock" option does that clear up the corruption?

@crts-failure
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@alistairmcmillian im running this on my home pc so no corporate firewall. Tried removing and reinstalling, caching videos but no joy. It was running fine in the past so I suspect macOS update caused the corruption. I never got the garbled screen @carter3d did. I’m running at full res on a retina MacBook.

@carter3d
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show with clock seems to solve the issue

@crts-failure
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@carter3d have you left the screensaver running for a few minutes to see whether you have the same issues as I have? (Screen freeze)

@adminjwilson
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Wow, "Show with Clock" solved my dual display resolution issue!

@alistairmcmillan
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alistairmcmillan commented Sep 10, 2018

@crts-failure If the videos are being cached you should find a bunch of files in /Users/YOURUSERNAME/Library/Cache/Aerial. Is there anything there?

@carter3d @adminjwilson The new graphics drivers in High Sierra caused a bunch of graphics problems for people running Aerial. For some reason "Show with clock" seems to fix them.

@crts-failure
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Yes, all the video files are cached but I still find the videos freeze after a few minutes of it running.

@carter3d
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@crts-failure , I have not let the screensaver for more than a few minutes (when it isn't working). When it is working, I don't have any issues, even after long periods of time.

@keikoro
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keikoro commented Oct 2, 2018

I've also been having problems with Aerial ever since I updated to MacOS 10.13.6 (months ago, admittedly).

It works, but jerkily/with flickers. The videos will play, but every few seconds it looks like they are... imploding, for lack of a better description. The image on-screen gets "sucked toward the centre" of the monitor, then will go back to fullsize, rinse repeat.

I downloaded and installed the newest version of Aerial - no idea which version I'd had installed so far - and the problem persists.

@alistairmcmillan
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@kerstin What happens if you tick the “Show with clock” option? Does that help?

@keikoro
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keikoro commented Oct 3, 2018

@alistairmcmillan With the clock added, the issue is indeed gone. Is this just a temporary workaround or will users with that OS version have to keep the clock around?

@alistairmcmillan
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@kerstin It's been this way since the release of High Sierra in September last year. Apple re-wrote the display server that draws everything to the screen and introduced this bug then. I'm not sure if its fixed in Mojave, maybe someone else can confirm that.

@keikoro
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keikoro commented Oct 9, 2018

@alistairmcmillan I upgraded not too long ago, so not looking to upgrade again all too soon. (: I think I was more wondering if it would be possible to replicate whatever the clock contributes to fixing the issue (but in the form of, say, a transparent overlay, or hidden pixel or similar).

@glouel
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glouel commented Oct 11, 2018

@kerstin can you check version 1.4 to see if things have improved ?

https://github.com/JohnCoates/Aerial/releases/download/v1.4/Aerial.saver.zip

The show description option might just do the same thing as the clock does. As far as I know however, that's a bug on that specific version on MacOS so not much that we can do apart from that.

@glouel
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glouel commented Oct 16, 2018

As far as I know this is fixed in 1.4.1

@glouel glouel closed this as completed Oct 16, 2018
@keikoro
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keikoro commented Oct 17, 2018

@glouel I just tried it - seems to work fine now, thank you! Interestingly, the problem is still present when previewing the screensaver, however. Just thought I'd mention it.

@glouel
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glouel commented Oct 17, 2018

@kerstin thanks for checking it ! When you mean preview, you mean press the preview button in System Preferences > Screensaver ? As far as I know, this just launches the screensaver so this may not totally be fixed !

This seems to look a lot like that other issue here #442, are you still on 10.13.6 (not mojave) with a recent Macbook Pro ? Are you running multiple displays maybe ?

That seems to be the configuration that has issues. I'm starting to blame the 10.13.6 AMD driver at this point ;) Please let me know if you keep seeing it in normal usage.

@keikoro
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keikoro commented Oct 18, 2018

Sure thing! And yeah, I meant the preview one gets to see when one clicks the preview button.

I'm on High Sierra (10.13.6) with a not super recent (several years old) MacBook Air (so no Retina display) with the default resolution and not using multiple displays, though I could try using multi displays if that might help with narrowing down the problem.

@glouel
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glouel commented Oct 18, 2018

Are you getting a black screen in preview ? This might be a different bug, see
#548

@keikoro
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keikoro commented Oct 18, 2018

No, the preview shows the screensaver normally, but with the bug. I tried it again now, had to wait a few seconds to see the images distorted (yesterday it happened immediately) but the problem is still there, in the preview.

I watched the actual screensaver for a good 2 minutes? without anything happening, so assumed it was fine (when it was buggy, you'd see the distortions happening every few seconds). But I'll try to have an eye on it and report back.

@glouel glouel reopened this Oct 18, 2018
@glouel
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glouel commented Oct 18, 2018

Ok thank you very much, I'm reopening this to better track this ! Please report if you see in normal usage !

@glouel
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glouel commented Oct 18, 2018

Preview had some unpredictible side effects in previous builds, also found a couple other bugs, but not sure if they are related. Here's a test build if you feel like giving it a shot :
https://github.com/glouel/Aerial/releases/download/v1.4.2test4/Aerial.saver.zip

The distortion stuff may be 10.13.6 bug with the AMD drivers though (a lot seem fixed in Mojave per #472 (comment) although that may not be helpful to you).

@andsoitgoes
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Thank you!! That worked perfectly, it's running on a very old (early 2011) macbook pro with the discrete card disabled, thank you so much for that most recent one! you're the best!!

Also, is there any way you could hook into f.lux to determine the sunset/sunrise times? That would be dope :)

@glouel
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glouel commented Oct 18, 2018

Good to hear !

Regarding f.lux, I don't think they have an API for this sadly, I tried looking for one but it doesn't look like they have one :( It's possible to calculate precisely those based on lat/long, maybe I'll add that at some point as a fallback for Macs without nightshift support if I can.

@glouel
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glouel commented Oct 18, 2018

https://github.com/ceek/solar this looks like a good option for manually calculating them.

There's also a free (?) Yahoo Weather API I think which may be easier to use.

@keikoro
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keikoro commented Oct 22, 2018

For me, the latest version (v1.4.2test4) reintroduced the twitching of the screensaver (it continued to be present in the preview too). I've now downgraded to v1.4 again.

@glouel
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glouel commented Oct 23, 2018

For me, the latest version (v1.4.2test4) reintroduced the twitching of the screensaver (it continued to be present in the preview too). I've now downgraded to v1.4 again.

@kerstin Looks like my message to you yesterday was lost in the github bugs. 1.4.2test4 still had some pretty bad issues. I've fixed many things since in 1.4.2, maybe give it a shot :
https://github.com/JohnCoates/Aerial/releases/download/v1.4.2/Aerial.saver.zip

@glouel
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glouel commented Oct 24, 2018

Thank you!! That worked perfectly, it's running on a very old (early 2011) macbook pro with the discrete card disabled, thank you so much for that most recent one! you're the best!!

Also, is there any way you could hook into f.lux to determine the sunset/sunrise times? That would be dope :)

So as a workaround for machines without night shift, I started adding a manual calculation from coordinates, if you want to give it a shot try
https://github.com/glouel/Aerial/releases/download/v1.4.4test2/Aerial.saver.zip

There's a new mode in "Time" panel where you can enter your coordinates and it will calculate sunrise/set automatically for you.

@glouel
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glouel commented Oct 29, 2018

@andsoitgoes Give 1.4.4 a try, final build was posted with a proper fallback for machines that don't handle night shift.

@keikoro, let met know if you still experience issues by reopening.

@glouel glouel closed this as completed Oct 29, 2018
@glouel
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glouel commented Nov 1, 2018

@keikoro if you are interested we now have a fix that seem 100% for that video driver issue in beta 3, as reported by other users.

https://github.com/JohnCoates/Aerial/releases/download/v1.4.5beta3/Aerial.saver.zip

@keikoro
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keikoro commented Nov 1, 2018

@glouel I downloaded it and it really seems to be fixing everything - thank you, much appreciated!

@glouel
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glouel commented Nov 1, 2018

Glad I finally got it 🎉🎉🎉

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