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An extension to close a ticket with only one click (quick close).

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znuny/Znuny4OTRS-QuickClose

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Znuny-QuickClose

Feature List

This package add the "quick close" feature in the ticket action menu and to the 'M' and 'L' view of the queue, service and status views. You can close a ticket without having to leave a note.

Prerequisites

  • Znuny 7.1

Installation

Download the package and install it via admin interface -> package manager.

Configuration

See the available setting in the System Configuration:

Core::Znuny::QuickClose

An optional article can be configured which will be added to the closed ticket.

The action AgentTicketZnunyQuickClose is available for ACLs.

Download

Download the latest version.

Contributors

  • Thanks @sjoerddebruin for the dutch translation!
  • Thanks @rsnakin for synchronization between otrs5 and otrs6!

Commercial Support

For this extension and for Znuny in general visit www.znuny.com. Looking forward to hear from you!

Enjoy!

Your Znuny Team!

www.znuny.com