Bulk Deleting Discord Messages and GDPR Compliance

[abigailwillow]

For a while now I have been talking with Discord's privacy team about bulk-deletion of messages. Initially they were very persistent in their stance to not allow users to bulk-delete their messages. However, I pointed out to them that this is by any and all means not compliant with GDPR policies, especially since deleting your account (which is the solution they kept offering) does not get rid of any your messages either.

Therefore I decided to go the extra mile by contacting my national data protection authority. Not long after filing my complaint to the DPA, Discord's support got back to me after a long period of them ignoring my emails by allowing me to provide a list of IDs of DM and guild channels that I wanted my messages wiped from. They have since processed my request and my messages in all channels I provided were successfully instantly wiped.

Unfortunately at the time of writing, Discord still does not allow users to bulk-delete messages themselves. But it seems that they are accepting such requests via support tickets.

I have obtained the channel IDs from my data package and provided them with a comma-separated list for the channels I wanted to have wiped.

If anyone reading this decides to make a similar request, please let us know about the outcome. Together we can help make Discord a better place that actually respects the data protection rights of its users.

Data Deletion Request Template

To: [email protected]
Subject: Data Deletion Request

Hi,

I have recently requested my data package from Discord and found some data that I would like to have wiped in compliance with GDPR.
I would like to request all my messages from the channels with the following IDs to be deleted:
123456789123456789, 234567891234567891, 345678912345678912, 456789123456789123, 567891234567891234

I would have done this myself, but unfortunately this still isn't possible.

Thank you in advance,
[Your Name]

[ghost]

I wasn't able to achieve this. I tried to contact support and told them I want to delete these messages on this specific channel. Also gave them the specific ids for server and channel. But they said they don't bulk-delete messages because my messages serve important context to the conversation. Even though that channel is constantly getting messages and nobody reads older messages in that specific channel.

[abigailwillow]

They gave me the same answer initially, I told them that I obviously don't care about the context. In fact it's almost the entire point of bulk-deleting.

I kept pressing them and as stated in my post above I contacted my national data protection authority, and they basically 'out of nowhere' after over a month of radio silence from them (despite me sending them multiple follow-up reminders) replied to me again after I contacted the DPA about a possible GDPR violation.

Discord is really bad about this, but I'd encourage you to do the same and contact your national DPA. Best of luck!

[ghost]

Thanks for the reply and I'll do that

[TCNOco]

Were you able to get them to do it?

[ghost]

I'll give an proper update once Discord answers to my latest email

[ghost]

To note, I haven't contacted DPA yet and I haven't made that point that when deleting account the messages won't be removed, to support. They have kept saying to me that "they are happy to delete specific messages which are in inaccessible areas." To be clear my messages aren't in "inaccessible areas" but I still provided them the IDs (all message IDs and the specific channel ID) but haven't heard from them since.

[Deemo82]

I just wanna pop in and say some things from my experience the first email had a great response and they basically said give the channel ID’s and message ID’s and they’ll take care of it for us problem is there was about 50k messages we sent a second email and we got a different individual this person we felt like we were talking to a robot who 100% was copying and pasting the same email to everyone from the looks of the tread we got the same email twice there was 2 people trying to get messages deleted in our group.

The email caused outrage I am not even joking they said the equivalent of your personal data is not important to us we care more about other individuals then you because it might cause confusion for them we know it’s your personal data but we don’t care we understand it’s your right to request it to be removed but we don’t care about that either again others are more important than you thank you very much that’s basically what they told us.

Personal note’s

You can get your messages deleted as per your rights even if it means you have to bully them into doing it they literally got find €800,000 as of recently by a French company for breaking GDPR they were withholding data for people who haven’t used Discord for years and not informing individuals that they were still in calls after they have turned off Discord i’m pretty sure there’s other things too but that’s the bullet points (In our situation we got everything dealt with privately with the server owner) Discord will cave the law is on your side especially if your a European Citizen you just gotta keep pushing it.

Also it is completely unreasonable how much you have to do in order to get them deleted in the first place it should just be an email with the server ID and then it be the end of it especially for non-tech savvy people.

PS: thanks to abbydiode for their help.

[abigailwillow]

I have had the exact same experience with them basically saying that your data protection rights are not as important to them as preserving the context for other users. As you said, all European citizens, have the right to be forgotten, and you can definitely push them into wiping your messages for you if you push hard enough. In my case they stopped responding so I actually wrote a complaint to my national DPA before they finally took my case seriously.

I'm spreading this message and helping others get these requests succesfully processed in the hopes that one day they will let users do this themselves without having to create support tickets, facing fierce resistance, and jumping through all kinds of hoops. Glad to hear you were successful in the end.

[freddcurrys]

@abigailwillow
A question to the DPA. While filling out the contact to the national DPA, I assume you had to enter your location address. Did you ever got any letters or mail from your DPA sent to your location? Weird question, but I wanna be sure what am doing :D

[abigailwillow]

I've had my DPA send me letters as well as contact me by phone and email. It's a little bit random which communication method they use, but they do indeed sometimes send letters to your address.

[Deemo82]

I’m currently experimenting whit template’s with my friends and sending them to Discord. If we find a working one i’ll make sure to let everyone know and make a video on it that way everyone can have there rights respected. I’m going to post my third draft of the template I would really appreciate if there’s any comments you can make to make it better or share a working one you have so I can improve on it. Everyone is welcome to use this one I don’t know if it works yet were currently finding out. This is the one going to be sent to discord we will find out soon.

[Deemo82]

Hello I’d like my personal data regarding my messages deleted.

Channel ID’s
( )
( )
( )
…

I’d like all messages in those channel’s to be deleted i’m not giving message ID’s because I want everything gone which should be easy for you considering you have the channel’s and my account.

I understand you might have concerns about the context for other users. I don’t really care about the context for other users my privacy should come first and if you disagree that’s a conversation you should have with my national data protection authority’s. I’m exercising my right to be forgotten thanks.

PS: I’d recommend adding bulk deletion as an option in the privacy section of Discord It would be beneficial for everyone. Including those who can’t delete all messages off of servers they don’t have access to. It’s ridiculous that we have to go through all these hoops on your platform.

-regards (alias name)

[Deemo82]

By the way I went through a bit of their TOS privacy department is where you wanna go for this situation.

(ignore my battery I just grabbed my iPad to take the screenshot)

[TCNOco]

Did the email work?

[Deemo82]

To be honest with you lad the email was only sent today so I’ll find out when they respond

[abigailwillow]

I sent them a comma-separated list of channel IDs, I assumed it'd be easier for them to work with. I would also suggest to keep it short, that way they can process your email faster. Enough of these should definitely get the point across.

[MasicoreLord]

Surprised you didn't get an error for too many requests discussions when attempting to post this /j

[Deemo82]

Okay so tiny update I sent it to the wrong department and some guy who’s job it was just to explain the TOS was just there like 😬 because I had basically sent him a hitpiece the message links lead to a private server which I had transferred to my friend where I completely shit talked discord and called them weirdos for some of their policies I can give more information on that but not here I don’t think that would be appreciated.

Anyways I haven’t followed up with it kind of forgot about it and I don’t really feel like doing it today only reason I’m back here is because I got a email on my protonmail account.

I’m just popping in to say if you got the same email I put it into virus-total It gave me 7 red flags so don’t click the link It was posted here and I presume it was deleted but I still got an email for it so some of y’all probably did too I’m just here to say don’t click on that shit that’s all.

i’ll probably do a follow-up after New Year’s and happy late Christmas to everyone.

[abigailwillow]

Which email address specifically did you send it to that it wasn't supposed to go to? I had assumed [email protected] would be the right one since someone mentioned it in a post somewhere in this discussion, is that not correct?

[Deemo82]

I sent it to the privacy department linked on the website turns out what they consider privacy is clarifying there TOS typical.

[TCNOco]

I have just submitted my own request using a similar template as mentioned above to the Discord support requests page, with a little more pleading and reasoning... I do hope something is done. Will update when I get a response.

[TCNOco]

I'll share the script I've worked on here once everything's done.
Basically .py parses all csv files in the data package/messages folder.
Saves all messages in plain text for a single channel, and asks 1, 2, or 3 (ignore, 404, to delete) -- Ignore if it's fine, 404 if I run the channel through victornpb/undiscord and it comes up with 404, otherwise to delete if I run it through and see 403 (no permission, I must not be on the server anymore).

The list of "to delete, no access" is what I'm putting together into this email.

[TCNOco]

Try sending my template completely unmodified it wouldn’t do you any harm it’s made to counteract their bullshit

Did it work for you? Did they delete all of your messages in the channels you mentioned?

[abigailwillow]

Did it work for you? Did they delete all of your messages in the channels you mentioned?

I've personally sent an email similar to the template you can find in the original post and gotten several channels completely wiped without a need to list specific messages.

[TCNOco]

I've sent practically a carbon copy of the email from @Deemo82 (Dec 12, 2022). Will update you, and for now prepare a list of messages incase nobody understands again.

[TCNOco]

Nope, same carbon copy email response. From the "Legal Team", not Clyde. I have prepared a list of channels and messages anyways. I will send those in a response.

[AthAshino]

Hey
I tried to ask them 6 month ago. And after ignoring me every time they closed the ticket with the "context" excuse. I did insist a lot of time, using the fact that the CNIL (french legal organisation) took action against them but they didn't care at all.
Today I'm trying it again by creating a new ticket, hoping someone else will get it and correctly wipe my data this time.
I don't understand how they can keep violating our rights even after being sanctioned..

I will update when I receive an answer (maybe in a few month)

[AthAshino]

Yes, I will try, but last time when I sent them just channel Id they were asking for specific message id

[abigailwillow]

People in this thread, including myself, have had success with just channel IDs. Howerver it could just depend on who's answering your emails unfortunately.

[Deemo82]

Message IDs have been the problem throughout the entirety of the thread I see you having 3 options

A) you wait until there is a viable method to go through your data package and extract message ID’s from individual servers into a text file.

B) you wait until discord get fined and are forced to change their policies

C) Just keep going at it until you get results.

Now that’s just my personal opinion but I am genuinely considering tipping off the data protection commission (same people who tried to kick Facebook out of Europe) and hopefully they would do something.

[abigailwillow]

I am genuinely considering tipping off the data protection commission

This is what I did. Having more people send in complaints would only strengthen our case. I would seriously encourage anyone facing any kind of issues relating to this to reach out about it. I'm still waiting for an answer from my data protection authority, and I hope I can post an update about it soon!

[AthAshino]

Here we go

I'm doing to call the data protection commission, it seems to be the only way for them to understand that they're against the law

[ghost]

Heya, I know some individuals here have had success in getting Discord to bulk delete their messages.
But does anyone know if it'd be possible to get them to delete another's messages as well i.e. wipe a whole DM channel?
I found a closed DM in my data package and I hate the thought of having data I can't access.
And I'm totally not afraid to contact authorities either.

[Deemo82]

Apologies for any spelling mistakes I was in the middle of something when I got the notification so I just had to put it together real quick @anon813

[Deemo82]

I hope they saw my message before deleting there account it would be a shame if they didn’t

[ghost]

Hi again!
Sorry for worrying you, I sent my ticket but it being so unorthodox stressed me and I deleted the github account woops.
But also I just want to clarify I am not in any danger myself and I just want to see if I am able to pressure Discord into wiping a whole dm. Cause I disagree with data in closed dms still being stored, and not being able to wipe dms in general.
But I only just sent a (lengthy) ticket so it might be a while until I get a response.

[ghost]

Unfortunately they also gave me exactly the same response they gave to others here, almost a copy paste. I'll send another response and see what happens.

[ghost]

Their team keeps asking me to send specific message IDs as they did with many other people here. However because I am trying to get the whole DM wiped I do not think this method will work. But I hope the rest of you can get your messages bulk deleted because it is entirely within your rights.

[Deemo82]

Alright so new discovery I just made Discord delete your email off there servers within 14 days when you delete your account meaning you can’t legally prove that whatever messages that were sent from a deleted account are yours meaning GDPR law does not apply to deleted accounts because all messages are anonymized it’s very unfortunate for me in my case because 14-year-old me said some stupid stuff so I hope you learn a lesson form my mistake do not delete your account until those messages are gone only deactivate.

[Deemo82]

Trying a different approach i’ll keep you all updated on how it goes.

[Deemo82]

Ok I’ve been in a long email exchange with Discord for a while after my last update discord flat out denied my rights and I’ll be on a phone call with Irish government officials after the bank holiday I’m not sure how much I’m legally allowed to disclose but I will let you know if I’m successful.

[AnnoyedDev]

Hey @abigailwillow I am sincerely sorry if I have offended or hurt anyone. I must admit that my intention was not to hurt but to inform, and it turns out that I did it poorly. To qualify and try to excuse my poorly worded message, I had consulted with the data protection department in my country and at the European level, and I also contacted a lawyer (from my country). The lady who answered my call (from the data protection department in my country) talked to me a bit as if I were an idiot, explaining what I had explained, being a bit upset that is the reason why I expressed myself poorly, sorry once again, I hope my message, even if it was clumsy, was understood...

[abigailwillow]

No hard feelings @AnnoyedDev! I don't think you offended anyone! It's always nice to have new information from local Data Protection Authorities as they are in the end the relevant authority on this. Do I correctly understand that they told you that messages are excluded unless they specifically contain personal information? Also for context which country's DPA is this regarding? Any new information on the topic is always appreciated.

[AnnoyedDev]

@abigailwillow That's right, they explicitly told me that message that Discord were mandatory to delete were message that could identify me. They also told me that if i want more information and to have more precise information about my specific case i would need to make a complaint. I'm located in France, my DPA name is CNIL.

[Deemo82]

Ok so I did my own research and looked into the matter so I can contribute towards the conversation and the information I have found is individual member states maintain the right to pass their own data protection laws individual member states decide how strict their data policies are themselves with GDPR being the minimum set across the entirety of Europe it’s still the responsibility of the member state to decide what conduct is allowed and isn’t allowed under GDPR that’s why @abigailwillow case was considered a violation of GDPR and your one wasn’t @AnnoyedDev it’s depending on the member state you’re in and what extra powers they have allotted to GDPR each member has a different policy basically that’s what I’m seeing but if they have no policy, they just rely on the bare bones GDPR which is the framework they have to build off of.

[abigailwillow]

Makes sense considering my DPA is the Autoriteit Persoonsgegevens of the Netherlands and our government tends to be relatively secure with privacy-related issues. I suppose these differences between member countries also make it more challenging for these companies to know which rights their users have as it can differ quite a bit per country.

[RaxVander]

everywhere i tried its always can anyone help me?
Error searching messages, API responded with status 401!
{"message":"401: Unauthorized","code":0}
CoreException {}

[Qgw792]

[abigailwillow]

If you can identify that you are the owner of the deleted account then I think it'll be fine, they won't check if you are or aren't in an EU country. Besides, perhaps your country or local authority has similar regulations?

[abigailwillow]

Most likely they'll require you to contact them from the email address that was previously registered with them. But they might give you a hard time since the account is already deleted. If this is regarding the US then check if your state has similar laws in place to GDPR. For example, I believe CA does.

[Deemo82]

To be completely honest under the table they would probably click like one message just to make sure that the links work and then they would just feed every single one of the message links into a system to delete all the messages for them so that way not manually doing it they wouldn’t manually delete thousands of messages it would be a script of some sort.

[Deemo82]

Great news everyone an old acquaintance of mine successfully got his messages deleted by Discord!!! he created a bot to scrape all the message links and put them into a text file sent them off to discord and they deleted everything without a hitch only caveat is messages in threads weren’t touched but altogether it was a success.

[Deemo82]

Personal information being your real name address use your common sense

[Deemo82]

Okay so the difficult thing is it’s completely anonymized just because you can prove one of the messages on the account belong to you doesn’t mean that the next deleted user is the same person they will only delete the exact message that you’re able to prove belong to you they physically have the account mixed in with millions of other accounts they can’t tell it apart there’s no unique identifying parts in the code that says that this user is connected that’s what anonymized means. Discord will only delete messages that you can prove “””individually””” belong to you or contain personal information.

[Deemo82]

When this thread originally opened up my first round of experimentation relating to getting discord to delete messages was actually on a deleted account I was lucky to get in contact with a human and that person told me point blank there’s no hope when it comes to deleted account’s because they can’t identify who is who with enough accuracy for it to be worth the trouble that’s why they deal with everything on an individual message basis when it comes to deleted accounts. That’s what I got from my interaction with the individual from the general support on the discord white page of doom.

[abigailwillow]

I think it's a totally logical expectation to believe that your messages will be deleted as well when you delete your account. As for identifying deleted accounts, I'm 99% sure under the hood they still have your unique user snowflake. Can you right-click your deleted account and copy it, if you have it turned on in developer settings? That should realistically help them identify all your messages.

Converting the data package to a list of message ids shouldn't be too difficult, but I don't have the capacity right now due to personal circumstances. I'll see what I can do.

[abigailwillow]

The long string of numbers you mentioned is the snowflake I mentioned, as for a data package if you haven't yet requested one before then you can't request one anymore now as the account is deleted, though technically speaking if you could prove the account used to be yours they should provide you with one.

Getting banned and not having a way to delete your messages or otherwise no longer having access to your messages is one of the biggest problems I have with the whole system. This is what I pressed them on before they complied with my request as I personally believe it's very much infringing on users' privacy.

[McDic]

When I first submitted an inquiry on their customer support center, their first reply was "Deleting message should be inquiried via (some other link)", because "it is beyond CS's resources".

After their first reply I pushed them with strong arguments, and they said I need to export a list of discord message IDs via privacy package.

After I passed them a list of discord message IDs, they said I have to reformat those IDs in following form; (They did not tell the exact form at the first, I guess this is because they wanted to delay message deletion process as long as possible)

Channel ID:
Message ID, Message ID, Message ID

Channel ID:
Message ID, Message ID, Message ID

...

After a week they said my messages are all deleted, but many of my messages WERE NOT DELETED at all. Therefore I reported the Discord on some national privacy-related instituitions including KOPICO.

After a public servant sent an email to the Data Protection Officer, they finally deleted(at least those were invisible) almost all my messages(but there were still few left) and they added the "Korean local terms".

Discord is not deleting your messages easily. They will try to give you many excuses if you seems not urgent. You should prepare your plans properly, and need to push them hard.

If you are interested about my code to export list of discord message IDs, check my repo.

[Deemo82]

Very much appreciated i’m sure this will be a great help to everyone hopefully now we’re going to start getting more and more people trickling in saying they successfully got messages deleted thank you @McDic 😄 it’s unfortunate that you had such a hassle but it’s good because around 3 or 4 people have managed to get messages deleted now that’s a big step up from only one person and we seem to have a working method thanks again for sharing your resources it’s a big help for everyone.

[PhantomKing50]

sorry I wont do that again

…

________________________________ From: Cloudwalk9 ***@***.***> Sent: 10 September 2024 18:08 To: victornpb/undiscord ***@***.***> Cc: PhantomKing50 ***@***.***>; Comment ***@***.***> Subject: Re: [victornpb/undiscord] Bulk Deleting Discord Messages and GDPR Compliance (Discussion #429) Dear god please don't linesplit GitHub comments. Blows up emails if you forget to unsubscribe from the thread. — Reply to this email directly, view it on GitHub<#429 (reply in thread)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/A6MIXMK2H66PNZR7EEGU47TZV4RQNAVCNFSM6AAAAAARXHO2MSVHI2DSMVQWIX3LMV43URDJONRXK43TNFXW4Q3PNVWWK3TUHMYTANRQGU2DGNI>. You are receiving this because you commented.Message ID: ***@***.***>

[PhantomKing50]

send 2 or 3 more messages and wait abit, no response and just make a new request

…

________________________________ From: Yuu ***@***.***> Sent: 10 September 2024 19:34 To: victornpb/undiscord ***@***.***> Cc: PhantomKing50 ***@***.***>; Comment ***@***.***> Subject: Re: [victornpb/undiscord] Bulk Deleting Discord Messages and GDPR Compliance (Discussion #429) yea dont give uo Can someone explain to me what exactly I need to do now? Should I write a new request to Diacord Support or reply to the email or just wait for a response from a human? — Reply to this email directly, view it on GitHub<#429 (reply in thread)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/A6MIXMMWF2HIVSJEQQ2FUFLZV43STAVCNFSM6AAAAAARXHO2MSVHI2DSMVQWIX3LMV43URDJONRXK43TNFXW4Q3PNVWWK3TUHMYTANRQGYYTEOA>. You are receiving this because you commented.Message ID: ***@***.***>

[Yuuww]

So to clarify: You mean that I should reply to the email directly and if I don't get a response, I should submit a new request on the Discord support page?

[PhantomKing50]

yea thats what i mean

…

________________________________ From: Yuu ***@***.***> Sent: 10 September 2024 19:45 To: victornpb/undiscord ***@***.***> Cc: PhantomKing50 ***@***.***>; Comment ***@***.***> Subject: Re: [victornpb/undiscord] Bulk Deleting Discord Messages and GDPR Compliance (Discussion #429) So to clarify: You mean that I should reply to the email directly and if I don't get a response, I should submit a new request on the Discord support page? — Reply to this email directly, view it on GitHub<#429 (reply in thread)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/A6MIXMJS34JHKSICLIS2ZSLZV446BAVCNFSM6AAAAAARXHO2MSVHI2DSMVQWIX3LMV43URDJONRXK43TNFXW4Q3PNVWWK3TUHMYTANRQGYZDEMQ>. You are receiving this because you commented.Message ID: ***@***.***>

[xbubbo]

you can just request a password reset with the email and thats problem solved

I did that and got no email

[PhantomKing50]

let me check myself

[PhantomKing50]

this

[xbubbo]

this

I requested a reset and got no email, where is the "Emailed us for support? Get a password" at?

[PhantomKing50]

Is it bad if you submitted your request without a Discord support account?

nah you can make an account with the email that you used

[phazex]

Does anyone have a discord package viewer they recommend for privacy? wanna check messages before and after deletion, as well as all the other interesting stats.

[Deemo82]

It's just not something I'd personally recommend doing my friend it literally has every button you pressed on Discord including card information which would make you more vulnerable to scams and other malicious things i'd barely trust my friends I've known for years with anything financial never mind a website so I recommend against it but I only sent that resource in the event that you don't give up and you keep looking and find something bad that will bite you.

[PhantomKing50]

i second this, i strongly advise you to reconsider your decision about finding your stats, i would personally manually find out youself, it will take ages but you dodge the chances of getting your PII leaked

[phazex]

Alright I'll take your word for it and won't purse it any longer, so how do I go about figuring out if discord has fulfilled my request?I've probably sent a little over 1m discord messages and want to get rid of almost all of them haha.

[Deemo82]

Just request a second data package when Discord said they deleted your messages and look to see if there's anything in the Messages section that you hadn't sent since you made your request if you're requesting for an individual server to have messages deleted just look up that server in the new data package seems like the easiest way to me.

[phazex]

Alright fair enough, thank you!

[PhantomKing50]

any discord package viewer aint good for privacy cause your giving a lot of PI away, if you want to be private dont give ANYONE or ANYTHING your discord package

…

________________________________ From: phazex ***@***.***> Sent: 11 September 2024 21:12 To: victornpb/undiscord ***@***.***> Cc: PhantomKing50 ***@***.***>; Comment ***@***.***> Subject: Re: [victornpb/undiscord] Bulk Deleting Discord Messages and GDPR Compliance (Discussion #429) Does anyone have a discord package viewer they recommend for privacy? wanna check messages before and after deletion, as well as all the other interesting stats. — Reply to this email directly, view it on GitHub<#429 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/A6MIXMKVDI3Y3ZC2JDIGAIDZWCP35AVCNFSM6AAAAAARXHO2MSVHI2DSMVQWIX3LMV43URDJONRXK43TNFXW4Q3PNVWWK3TUHMYTANRRHA3TENI>. You are receiving this because you commented.Message ID: ***@***.***>

[McDic]

@phazex In this thread, there are some number of open source tools(including mine, but I heard the data package file's data format is changed) to extract some info from data package, you can use that directly or by modifying the code.

[phazex]

Thank you but I've been convinced that it's a bad idea haha

[McDic]

It is not a bad idea actually. Open source tools open their all codes and therefore you have less probability on data leak if you choose a famous one. You can host the tools in your local computer, or even check vulnerability by reading code.

If you are very concerned with privacy issue then you can even create new one(since we are talking on Github I assume you are able to code) so you are sure there is no privacy leak.

[phazex]

I sadly cannot code, but I'll figure it out. Mind linking your tool, there are a lot of messages in this thread. Thank you!

[PhantomKing50]

Alright so how do i know how many messages ive sent etc, stuff like that. Without giving my information away?

either find out yourself like go through the package or dont bother

[PhantomKing50]

wait till a email is sent, typically GDPR Requests SHOULD take up to 30 days, however discord probs will take ages

…

________________________________ From: phazex ***@***.***> Sent: 11 September 2024 21:53 To: victornpb/undiscord ***@***.***> Cc: PhantomKing50 ***@***.***>; Comment ***@***.***> Subject: Re: [victornpb/undiscord] Bulk Deleting Discord Messages and GDPR Compliance (Discussion #429) Alright I'll take your word for it and won't purse it any longer, so how do I go about figuring out if discord has fulfilled my request?I've probably sent a little over 1m discord messages and want to get rid of almost all of them haha. — Reply to this email directly, view it on GitHub<#429 (reply in thread)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/A6MIXMP2QMWAJIF2X2LMB4LZWCUTTAVCNFSM6AAAAAARXHO2MSVHI2DSMVQWIX3LMV43URDJONRXK43TNFXW4Q3PNVWWK3TUHMYTANRRHEYDIMQ>. You are receiving this because you commented.Message ID: ***@***.***>

[McDic]

Hello @PhantomKing50 , please use subthread reply when you are answering to other messages instead of making new messages. It makes unnecessary alerts for everyone. Thank you.

[PhantomKing50]

Sorry bout that, ive been responding with emails so it automatically does that

[abigailwillow]

To keep this discussion clean, could you please delete all the separate replies and move them to the appropriate place?

[PhantomKing50]

To keep this discussion clean, could you please delete all the separate replies and move them to the appropriate place?

Ill do that now

[abigailwillow]

Ill do that now

I assume you forgot since it's been about a week. I don't have the ability to moderate this thread myself, so I have to rely on people doing it themselves unfortunately.

[BloodWorkVR]

I follow the instructions of NTTS Video and this is the reply i received, any tips how i can make them actually delete the requested messages?

Hello,

Thanks for reaching out. This channel is reserved for individuals who need clarification about our privacy policies or practices, beyond what it is available in our online resources. All other inquiries should be submitted via our online form, here.

With that in mind, we wanted to send over some information to make sure your inquiry makes it to the right place:

1) If you are requesting to delete your account: You can learn how to delete your account here.

2) If you are writing in with questions about your data package: You can learn how to request a data package here, and learn about the delivery and contents of that package here.

3) If you are writing in to discuss about using Discord for business or education, we are flattered, and we assure you that we take user privacy seriously. However, these purposes aren't what we are built for, so we do not have the security certifications that typically come with this sort of use. You can learn more about privacy on Discord here.

4) If you are writing in with a question about Discord's policies, please review the resources below:
- Privacy
- Community Guidelines
- Terms of Service

5) For more information about our data privacy practices and for details about your related rights (including the right to data access, deletion, restriction of processing and the right to object) please refer to the online resources at the link below:
https://support.discord.com/hc/en-us/sections/115000344951-Privacy-and-Policy

6) If you are reporting a violation to our Terms of Service and Community Guidelines, we kindly request that you resubmit your report to our Trust & Safety team through the Discord App. This ensures that our Trust & Safety team has all the information necessary to investigate, and greatly speeds up how quickly we are able to process your report.

For step-by-step instructions on how to report abusive behavior to Discord, please read through our Help Center article here: https://dis.gd/howtoreport. /n/nIf you still have questions regarding Discord's policies after reviewing these resources, please respond and let us know what you would like clarification on.

We appreciate your patience and understanding.

Sincerely,
Discord Privacy Team

[PhantomKing50]

you got lucky, for me its been 2 weeks now and no response

[omgs1337]

you got lucky, for me its been 2 weeks now and no response

Same, NTTS really made this go slower now. It's been 3 weeks and still no response...

[PhantomKing50]

its still take awhile even without NTTS making a video with it, ive been waiting for 2 weeks even before the video

[BloodWorkVR]

Almost 5 days now. Still no human response, hope this isnt gonna take 2 weeks for atleast a confirmation.

[PhantomKing50]

Almost 5 days now. Still no human response, hope this isnt gonna take 2 weeks for atleast a confirmation.

probs will tbh mine took two weeks to get this message

[firstfuturesound]

Hi, yeah, I followed the NTTS video instructions, yadda yadda. I haven't got shit back yet. I've had my account since January 2023, and I've done things I regret, so I want a clean slate. Likewise, I think I've sent like a lot of messages since then, so I understand if it's taken a while. But then again, from what I understand here there's been a hell of a lot of people doing this too, so, maybe it's just the sheer amount of people submitting basically the same request that's slowing it down. So yeah. Any tips? Advice? Anything at all that might help? (P.S.: I've been occasionally checking to see if they've deleted so much as a single one. They haven't.)

[omgs1337]

A recent increase in volume of similar requests? I wonder why? 🤣

I hate NTTS so much he did not have to make a video on this

[abigailwillow]

I hate NTTS so much he did not have to make a video on this

Care to elaborate? I believe bringing this to light is a good thing as more people will be aware of it. Additionally, Discord might decide to simplify the process so they won't have to deal with all the requests separately themselves anymore. Looking at their other content, it seems to me like this is in line with what they normally upload.

[Deemo82]

@abigailwillow I wouldn't bother these kinds of people are very common in his community he deals with a lot of scams so the way people act is almost as if they're on payroll by them to just hate on him constantly it's very common with him It's a weird situation I wouldn't dig into it too much because they start talking about Roblox hacks or some dumb stuff and how he got it wrong it's really cringe.

[omgs1337]

I hate NTTS so much he did not have to make a video on this

Care to elaborate? I believe bringing this to light is a good thing as more people will be aware of it. Additionally, Discord might decide to simplify the process so they won't have to deal with all the requests separately themselves anymore. Looking at their other content, it seems to me like this is in line with what they normally upload.

i mean there was really no reason for him to make a video on it, now with this more and more people being aware of this GDPR process people will see it softly but the fact is this is a serious process only for serious reasons. If they do simplify this like adding a button, this would be chaos

[omgs1337]

got the same exact thing 2 days ago, I sent the email almost a month ago and been waiting for THIS long only for some bs like this? Why hasnt my messages been deleted yet and im JUST now getting the confirmation.

How long did yours take to recieve that?

[Tersordo]

Interesting, I sent them a delete request right away with the file in the correct format, but they said the format was wrong and sent the correct format, which is what I had. It's like they didn't even open the file the first time.

Your file contains some channel only requests which is not enough information to process those particular requests. Please resubmit in the proper format listed below with the specific messages you are requesting deletion for in those places where only channels are listed and we will be more than happy to assist.

Well anyway, I sent the file again, and I'm waiting.

[anon-95]

I'm waiting too 🤞

[PhantomKing50]

they will delete the message they will try and delay

[metademaravilha]

I did all this, but the one who answered me was a bot. I don't know what to do, how do I talk to a human administrator?

[BloodWorkVR]

Gotta wait, haven't got a reply since a week after i answered the bot message.

[abigailwillow]

See #429 (comment)

[Fan8099]

Hi, NTTS-watcher here. I sent that email exactly like in that video, got that one Clyde response with "Thanks for reaching out. This channel is (...)" AND they immediatly marked my ticket as solved with "Your request is [numbers] has been updated." in fine print above the generic response.

Should I respond to that "solved" ticket with another email, create a new ticket, or do nothing and wait for a human response on the solved one?

I wrote the original email in German (I translated the template that NTTS used), since I live in a country that speaks German, and assumed that it would get taken care of faster, considering the English support team is probably getting much more of these requests than the German one.

[Yuuww]

Should I stick with German despite getting an English response? (I don't know if forcing them to delete the messages is easier if I talk to them in English, or if German support responds faster, or something similar)

So, I’m also from Germany. However, I made the request in English.

I also received the following Clyde Bot response like you and many others:

Hello,
Thanks for reaching out. This channel is reserved for individuals who need clarification about our privacy policies or practices, beyond what is available in our online resources.

[…]

If you still have questions regarding Discord’s policies after reviewing these resources, please respond and let us know what you would like clarification on.
We appreciate your patience and understanding.
Sincerely,
Discord Privacy Team

To this message, I wrote the following reply:

Hello,
Thank you for your response. I have reviewed the provided resources but would like to clarify my request.
In accordance with GDPR, I am exercising my right to request the deletion of my personal data, specifically all the messages I have sent, which are listed in the attached document. Unfortunately, I no longer have access to the relevant server, which prevents me from deleting these messages manually.
While I understand Discord’s position on privacy, I want to emphasize that this is a formal request under GDPR. I kindly ask that my request be processed accordingly, as my privacy rights outweigh any concerns about message context in this instance.
I appreciate your attention to this matter and look forward to a confirmation of the deletion process.

A few days later, I received the following response from Discord:

Hi there,
Thank you for your patience regarding your bulk message deletion request.
Due to a recent increase in the volume of similar requests, processing times are currently longer than usual. Please rest assured that we have received your request and are actively working on getting it processed as quickly as we can.
Once the provided message IDs have been successfully deleted, we will send you a confirmation email to notify you that the process is complete.
Please note that we will not be able to properly complete your deletion request if you attempt to delete your Discord account prior to receiving our confirmation email.
We appreciate your understanding and continued patience as we work to fulfill your request.
Sincerely,
Discord Privacy Team

And in response to that, I sent another email just to be sure, to keep the support ticket open:

Hello,
Thank you for your prompt response and for acknowledging my request. I understand that processing times may be longer than usual, and I appreciate your efforts in handling this matter.

I will await your confirmation once the deletion is complete.

Thank you for your assistance.

I haven’t received a reply to that yet. I think it will take another 2-3 weeks.

I hope my experience helps you and others as well.

[abigailwillow]

@Yuuww would you be okay with me using your reply to create a template for the original post? I think it's well-worded and would be good to have it right at the top where everyone can see it.

[Jambo199]

I'm getting very confused seeing all these emails from this one thread on undiscord have gotten a bit lost, is this basically about someone emailing discord about undiscord and then seeing if discord is able to delete all messages from their account?

[abigailwillow]

This thread has evolved

I'm getting very confused seeing all these emails from this one thread on undiscord have gotten a bit lost, is this basically about someone emailing discord about undiscord and then seeing if discord is able to delete all messages from their account?

This thread has evolved quite a bit since originally posting it. The original post describes its original intent back in 2022, but it needs an update. Most replies you'll see are people posting their experience following the instructions from the original thread, or since recently from the NTTS video that was uploaded.

[Yuuww]

@Yuuww would you be okay with me using your reply to create a template for the original post? I think it's well-worded and would be good to have it right at the top where everyone can see it.

Sure

[Yuiop993]

Hey,

Is anyone having a problem where the message IDs in the txt file don't match with the ones in what discord sends you? The Channel IDs are right but for example, in the discord one it ends in 00 but in the txt one it ends in 60, then for other messages its entirely different like it should end in 500 but the message txt ends in 492, no 5 seen

[PhantomKing50]

@Deemo82 can answer this better as he linked the pack

[Deemo82]

I'm a bit lost in what's being asked when you extract to the text file using all the tools it should be in this format from my recollection:

(Channel ID)

(Message ID) (message ID) (message ID) (message ID)

(Channel ID)

(Message ID) (message ID) (message ID) (message ID)

Etc, until all the specified channels or entire message history is cleared nobody has had any problems so far from my understanding when it comes to the accuracy of the message IDs or channel IDs or format generally and discord seem to accept them if you found a problem feel free to post a comment on the actual repo of the script in more detail or make a pull request to fix it yourself I don't really know how to help you 🤷‍♂️ sorry about that.

[xbubbo]

How long should I expect to be waiting?

[PhantomKing50]

send a follow up when it becomes near 30 days as GDRP Requests should be fufiled by then

[xbubbo]

send a follow up when it becomes near 30 days as GDRP Requests should be fufiled by then

Got it, thank you.

[abigailwillow]

#429 (comment)

[firstfuturesound]

Hi. This isn't helpful, I'd wager, but they haven't done anything yet. It's been almost 3 weeks. GDPR says it has to be in less than a month, I think. So yeah.

[susegg]

My thoughts:

If you are submitting a request, be patient! - It can take 3-4 weeks to get the first response and not just a few days. Response times should hopefully improve over time, since last month was just a huge bulk of requests to Discord (NTTS video). It's normal for your ticket to remain [OPEN], as the actual processing may not have started yet (like for me now). So don’t panic with new tickets and follow-up comments as spam on the current one (e.g. asking how long it will take or if they will do it). There is no automated bot response immediately after submitting, as shown in some older comments and screenshots from 22/23.

I personally think it’s best to stay calm and polite, even if the wait is frustrating. Discord is allowed up to 1 month to respond and can extend this by an additional 2 months (depending on the amount and complexity). If you are worried, wait at least ~3 weeks before following up. I just waited and luckily had success with the first response from Discord. I'm actually a bit surprised by how aggressive and insulting some people are towards the support xD - It's kinda funny, especially when GDPR doesn’t even apply to them. No offense though, you all have my respect! 🫡

..I hope I don't end up with a headache from the second half xD - I will update my comment when Discord has completed the ticket and if it has indeed been deleted.

Wish you all good luck with your requests!